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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

90%
89%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Everyone was so kind and helpful (Linda, Vicky, Stacey, Dr. Nack, Dolly). I really appreciate the quality of care provided. I also appreciate the attention to detail (instructions, phone calls before procedure, phone call after procedure)."

"I put off having a colonoscopy for 6 years but my experience made me realize that my fears or concerns were unnecessary. The nurses and doctor really made this an excellent experience and enables me to encourage others to get their colonoscopies done. Excellent job from everyone from the front office to the discharge nurse! Bravo!"

"I had this procedure done before (at a local hospital). This was done, this time, a lot faster and and much more efficiently."



"Everyone that I had contact with that morning was very helpful, friendly and caring."

"The nurses were wonderful. they explained everything and made me feel very comfortable."

"I've now had 2 colonoscopies at the center and the experience was excellent from a patient and customer perspective each time."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.